SWEPCO, a unit of American Electric Power (NYSE: AEP) wants to warn customers about recent reports of potential utility fraud.
There are reports about callers claiming to be from the SWEPCO Disconnect Department. The caller claims that the person or business owes money for past SWEPCO bills and that service will be disconnected if not paid immediately. The caller then suggests the customer purchase a debit or cash card to pay the bill.
SWEPCO does not call customers to demand immediate payment.
SWEPCO will NOT ask customers to purchase a debit/cash card to pay a bill.
SWEPCO does not notify customers with delinquent accounts via customer bills.
“SWEPCO does not call customers threatening disconnection and demanding immediate payment,” said Scott McCloud, principal communications consultant, Corporate Communications. “If customers have doubts about who they are speaking to, they should hang up and call SWEPCO directly.”
Concerned customers can call SWEPCO’s Customer Solutions Center at 1-888-216-3523 anytime, 24 hours a day.
For more information, see www.SWEPCO.com/account/bills.